12-Month Limited Warranty
Our commitment to quality workmanship and materials, backed by a straightforward warranty.
Effective January 1, 2025Warranty Coverage
GRIT Automation, Inc. ("GRIT", "us", "we", "our") warrants all products sold directly from us to be free from defects in workmanship and materials for a period of twelve (12) months from the original shipment date when installed and used in accordance with the GRIT Automation Owner's Manual.
Warranty repairs may require you to install a replacement part provided by GRIT, or require you to return the product to us for warranty service or replacement.
Verification & Returns
Repair or replacement is subject to verification of the defect or malfunction. If we conclude shipping is necessary, we will provide you with a shipping label.
You are solely responsible for any damage to the returning product. Please ensure packaging is sufficient to protect all components therein.
Warranty Exclusions
This warranty does not cover repairs or replacements for:
- Products used for a purpose or in any manner for which they were not intended
- Products damaged as a result of incorrect or inadequate maintenance or care
- Damages resulting from misuse, abuse, negligence, accidents, or shipping damage
- Damages that are a result of normal wear and tear
- Damages incurred during assembly or maintenance
- Damages determined to be from repairs made by third parties
Warranty Void Conditions
Without limiting the generality of the foregoing, this warranty will be void if you do any of the following:
- Install any firmware not specifically issued by GRIT
- Make any change or modification to the electronics or computer components of GRIT products
- Use or attempt to use GRIT components to control or move any device or object not specifically issued or authorized by GRIT
Technical Support
Technical support is done through email only at info@gritautomation.com.
To obtain warranty service:
- Email us with your order number, order date, and contact information
- Include a brief explanation of the issue you are experiencing
- Support will work with you via email to diagnose the issue
- You may need to send pictures and/or videos to help with diagnostics
Do NOT send any products or components back to GRIT without prior approval from Tech Support.
Liability & Remedies
Acceptance of the exclusive repair and replacement remedies described herein is a condition of the contract for the purchase of every GRIT product.
In no event shall GRIT be liable for any incidental, special, consequential, or punitive damages, or for any costs, attorney fees, expenses, losses, or delays alleged to be as a consequence of any damage to, failure of, or defect in any product including, but not limited to, any claims for loss of profits.
This warranty is exclusive and in lieu of all other express warranties, written or oral. To the extent permitted by law, GRIT disclaims any implied warranties, including without limitation any implied warranty of merchantability or fitness for a particular use or purpose. To the extent such disclaimer is not permitted by law, such implied warranties are limited to the duration of the applicable express warranty as described above.
General Disclaimer
While GRIT Automation, Inc. has made every effort at the time of publication to ensure the accuracy of the information provided herein, product specifications, configurations, system/component/options availability are all subject to change without notice.
Product design specifications and colors are subject to change without notice and may vary from those shown. Errors and omissions excepted. Images displayed are for illustration purposes only and are not indicative of actual relative differences.
Contact Information
For warranty claims or questions, contact us at:
Champaign, IL 61822
See also our Terms & Conditions, Privacy Policy, and Cookie Policy.
12-Month Limited Warranty
Our commitment to quality workmanship and materials, backed by a straightforward warranty.
Effective January 1, 2025Warranty Coverage
GRIT Automation, Inc. ("GRIT", "us", "we", "our") warrants all products sold directly from us to be free from defects in workmanship and materials for a period of twelve (12) months from the original shipment date when installed and used in accordance with the GRIT Automation Owner's Manual.
Warranty repairs may require you to install a replacement part provided by GRIT, or require you to return the product to us for warranty service or replacement.
Verification & Returns
Repair or replacement is subject to verification of the defect or malfunction. If we conclude shipping is necessary, we will provide you with a shipping label.
You are solely responsible for any damage to the returning product. Please ensure packaging is sufficient to protect all components therein.
Warranty Exclusions
This warranty does not cover repairs or replacements for:
- Products used for a purpose or in any manner for which they were not intended
- Products damaged as a result of incorrect or inadequate maintenance or care
- Damages resulting from misuse, abuse, negligence, accidents, or shipping damage
- Damages that are a result of normal wear and tear
- Damages incurred during assembly or maintenance
- Damages determined to be from repairs made by third parties
Warranty Void Conditions
Without limiting the generality of the foregoing, this warranty will be void if you do any of the following:
- Install any firmware not specifically issued by GRIT
- Make any change or modification to the electronics or computer components of GRIT products
- Use or attempt to use GRIT components to control or move any device or object not specifically issued or authorized by GRIT
Technical Support
Technical support is done through email only at info@gritautomation.com.
To obtain warranty service:
- Email us with your order number, order date, and contact information
- Include a brief explanation of the issue you are experiencing
- Support will work with you via email to diagnose the issue
- You may need to send pictures and/or videos to help with diagnostics
Do NOT send any products or components back to GRIT without prior approval from Tech Support.
Liability & Remedies
Acceptance of the exclusive repair and replacement remedies described herein is a condition of the contract for the purchase of every GRIT product.
In no event shall GRIT be liable for any incidental, special, consequential, or punitive damages, or for any costs, attorney fees, expenses, losses, or delays alleged to be as a consequence of any damage to, failure of, or defect in any product including, but not limited to, any claims for loss of profits.
This warranty is exclusive and in lieu of all other express warranties, written or oral. To the extent permitted by law, GRIT disclaims any implied warranties, including without limitation any implied warranty of merchantability or fitness for a particular use or purpose. To the extent such disclaimer is not permitted by law, such implied warranties are limited to the duration of the applicable express warranty as described above.
General Disclaimer
While GRIT Automation, Inc. has made every effort at the time of publication to ensure the accuracy of the information provided herein, product specifications, configurations, system/component/options availability are all subject to change without notice.
Product design specifications and colors are subject to change without notice and may vary from those shown. Errors and omissions excepted. Images displayed are for illustration purposes only and are not indicative of actual relative differences.
Contact Information
For warranty claims or questions, contact us at:
Champaign, IL 61822
See also our Terms & Conditions, Privacy Policy, and Cookie Policy.