GRIT Automation Privacy Policy
Effective Date: January 1, 2025
Grit Automation (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our services, including the GRIT Cloud and GRIT Hub.
Information We Collect
We may collect the following types of information:
● Contact information (name, email address, phone number)
● Account credentials and authentication data
● System usage data and analytics
● Support request information
How We Use Your Information
We use your information solely to:
● Provide and maintain our services
● Respond to support requests
● Improve our products and services
● Communicate important updates about our services
Data Protection and Security
No Selling or Sharing
We do not sell, trade, or share your contact information or any personal data with third parties for marketing or any other purposes.
Customer Data Security
● Customer data residing in the GRIT Cloud or on GRIT Hubs is not accessed, sold,
viewed, or otherwise used by Grit Automation, except as specified below
● All user data stored on GRIT Hubs is protected with encryption at rest
● All passwords are stored using industry-standard encryption techniques and methodologies
Support Access Exception
In certain support situations, senior GRIT staff may require access to your system to diagnose and resolve issues. Depending on the nature of the problem, this may involve viewing user
information. Such access is:
● Limited to authorized senior staff only
● Used solely for support purposes
● Logged and monitored
● Terminated immediately upon resolution
Hub Security Responsibilities
● GRIT Hubs reside on your network, and Grit Automation does not have remote access to these devices
● Physical and technical security of the Hub is your responsibility as the end customer
● We have implemented and will continue to implement, to the best of our knowledge, all reasonable measures to ensure our systems are secure and free from security defects
Data Retention
We retain your information only as long as necessary to provide our services and fulfill the purposes outlined in this policy.
Your Rights
You have the right to:
● Access your personal information
● Request correction of inaccurate data
● Request deletion of your data (subject to legal requirements)
● Opt-out of non-essential communications
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any material changes via email or through our services.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at: info@gritautomation.com
